Monday - Friday09:00 - 17:00
Offices66-68 Northgate Street, Chester, CH1 2HT
Telephone01244 560133
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Privacy Policy & Terms and Conditions

Privacy Policy

Pheby Food Concepts Group Ltd Privacy Policy

Pheby Food Concepts Group Ltd is committed to protecting your privacy.

The purpose of this privacy notice is to make you aware of how and why we will collect and use your personal information. We are required under the GDPR to notify you of the information contained in this privacy notice.

The Company is committed to being transparent about how it handles your personal information, to protecting the privacy and security of your personal information and to meeting its data protection obligations under the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018.

This policy should be read with the terms and conditions of use for our website at Our privacy policy explains how we use the information we collect about you, what you can do if you would like to limit how we use that information, and how we safeguard your privacy. It also explains the choices you make about the way information is collected and used. When you use or supply personal information to us through or in connection with this website, you give your consent to our collection, use and disclosure of your personal information in accordance with this policy.

You can visit the website without disclosing any personally identifiable information about yourself.

If you do not agree with anything set out in this Privacy Policy, you should not use the service and you should not provide us with any personal information.


Cookies are text files place on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use on the website and to compile statistical reports on website activity. For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

For the purpose of the Data Protection Act (the “Act”), the Data Controller of our Services for both UK and Irish customers is Pheby Food Concepts Group Ltd. Data Controller is just a legal term that means we have responsibilities in respect of your personal information under the Act. Our registered company number is 08357502.

The Information Pheby Food Concepts Group Ltd May Collect About You

When you visit our Service (in a restaurant, tablet, on a mobile device, or desktop), you may provide us with information personal to you including, for example, your name, your address, your postcode, your email address, your mobile phone number and your date of birth, whether you are a student, and the other information outlined below (your “personal information”). You may provide additional personal information if you wish.

Job Applications

Candidate data you provide online or in-person via application or interview will be collected for the purposes of:

  • Considering you for suitable employment vacancies within Pheby Food Concepts Group Ltd or for client company if assisting outside the group (you will be informed at the time).
  • Communicating with you at various stages of the recruitment and selection process
  • Onboarding successful applicants including verifying your right to work
  • Contacting present and/or previous employer or work experience provider for a reference
  • Retaining the applications of unsuccessful applications. We will process the following personal information
  • Measures and review processes to improve our recruitment process
  • Resolve grievances and complaints involving you
  • Monitor equality and diversity
  • Comply with the law

We will process the following personal information:

  • Your name

  • Your address

  • Your telephone number

  • Your email address

  • Your occupation

  • Communications between you and us about this website or job application

  • Information regarding your “right to work” in the UK

  • Criminal convictions where necessary

  • Information you submit as part of any job application, including CV

  • Information you may voluntarily submit for equal opportunities

We envisage that we will hold information about unspent criminal convictions, only if it is appropriate given the nature of the role and where we are legally able to do so. We will use information about criminal convictions and offences in order to determine suitability for a role and to carry out our obligations to other employees and the general public.

We do not envisage that any employment decisions will be taken about you based solely on automated decision making, including profiling. However, we will notify you in writing if this position changes

The legal basis for collecting and processing your information in the pursuit of both legitimate interests for Pheby Food Concepts Group Ltd or relevant client including maintaining a database of speculative or unsuccessful candidates as a talent pool, as well as your legitimate interests as a job seeker. We will not process your information you provided for any other purposes incompatible with those referred to in this policy.

Your information may be shared with recruitment agencies if you have applied via a recruitment agency, government agencies, regulatory bodies and law enforcement agencies where we are obliged to by law and our group companies.

Ways In Which You May Provide Information To Us:

  • By signing up for competitions or promotions
  • By subscribing to receive an email, SMS, completing the contact us form or Push communications from us.
  • By inputting your payment details – but only in order to complete a transaction
  • By corresponding with Pheby Food Concepts Group Ltd by email, in writing, on social media or telephone, in which case we may hold the content of your emails, letters or conversations together with your title, name, email address, the social media username that you’re using, telephone number and our responses

We also collect information about your device, including (where available) your IP address, operating system and browser type, the geographical location of your device, how you use our Service, and the date and length of your visit. This information is collected automatically. This information is aggregated and it does not identify you as an individual. We do this to help improve your experience of our Service.

How Pheby Food Concepts Group Ltd Will Use Your Personal Information – We use your personal information for the purposes of:

  • Contacting you with information about Pheby Food Concepts Group Ltd services, franchise opportunities, news and special offers, if you’ve given your consent when you registered with us

  • Making sure you get the best experience from our Service – depending on what computer or device that you’re using

  • Notifying you about changes or updates to any of our Services

  • Carrying out market research and product development

  • Meeting legal, regulatory and compliance requirements

  • Investigating any complaints

  • Investigating any safety, health & safety, incidents, accidents or security incidents or breaches

  • Personal Information We May Share With Others

We never sell or give your personal information away to anybody.

Where we share your personal information, we ensure that they have agreed to be bound by this Privacy Policy and will only use it for the purposes outlined in this Privacy Policy.

It’s possible that we, or one of our divisions, agencies or affiliates, could merge with, be sold to, or be acquired by a third party. In accordance with the conditions of this Privacy Policy, we may share your personal information with any successor company.

Third parties:

We may disclose personal information about you to other third parties to comply with applicable laws and regulations. We also have the right to disclose such personal information to third parties where there’s been a complaint concerning your use of our Service or where we believe that you haven’t complied with our Privacy Policy.

We may be required to share your information with third parties when investigating any safety, health & safety, incidents, accidents or security incidents or breaches.

We engage third-party payment processors to process the payment of your online order. These third-party processors may store your payment card details if you want them to, to speed up your transaction time. If you do not want to take advantage of this, please do not select this function.

We may also share personal information with third parties for marketing, advertising and strategic development purposes to help us understand customer trends and patterns and to make sure that Pheby Food Concepts Group Ltd is talking to you about the most relevant things. However, we will only send marketing to you where you have previously explicitly consented to receive marketing materials from us (for example, when you enter a competition we’ll ask for your consent). If you don’t give your consent, it won’t prejudice your chances in any competitions.


Pheby Food Concepts Group Ltd

We’ll share your “personal information” with people or departments within Pheby Food Concepts Group Ltd but only if they have a need to access it.

We may also share such details with auditors or legal professionals to obtain professional advice. If we do this, your statutory data protection rights will be preserved.

You should be aware that if we’re requested by the police, a regulatory or government authority in the investigation of suspected illegal activities to provide your personal information, then we are entitled to do so.

What Security Measures We Have In Place To Protect Your “Personal Information”

The transmission of information via the internet is not completely secure. Although we take steps to protect your information, we can’t guarantee the security of your data transmitted to the Service; any transmission is at your own risk.

We believe to have implemented reasonable technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. We’ll continue to maintain and improve these security measures in line with legal and technological developments.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How and Where Pheby Food Concepts Group Ltd Store Your Personal Information

Access to your personal information is limited to those who have a need to manage it. This could include the employees of our group companies, service providers or agencies but your data will be protected in the same ways as outlined in this Privacy Policy. We’ll take all necessary and reasonable steps to ensure that any personal information is afforded under UK law including making sure that it is protected by appropriate technical, physical, electronic, and organisational procedures in place to keep that personal information and prevent the unauthorised or unlawful processing of your personal information, and accidental loss or destruction of, or damage to, your personal information. By submitting your personal information, you consent to this.

If you’ve chosen a password, which allows you to access certain parts of our Service, you’re responsible for keeping this password confidential. We recommend that you don’t share your password with anyone else. We recommend that your password is unique to your account. We will not be liable for any unauthorised access or communications entered into using your name and password where it has been shared with your consent or if you haven’t taken adequate steps to prevent it on either a desktop computer or another device. If you access our Service using a public computer, we advise you not to store your password and to log out of any parts of our Service. If you’re using a mobile phone or tablet to use our Service, we advise that you have a suitable passcode.

Transferring personal information outside the European Economic Area

The Company will not transfer your personal information to countries outside the European Economic Area.

Links, advertisers, third party sponsors & ad-servers

Some of our Services contain links to other services provided by other data controllers that are not covered by this Privacy Policy and where information practices may be different from ours.

How Can I Find Out What Personal Information Pheby Food Concepts Group Ltd Holds About Me Or Update My Details?

The Act gives you the right to access your personal information that we hold. To protect your privacy and security, we’ll take reasonable steps to verify your identity before we carry out your request. We will not ordinarily charge a fee for access to your personal information but we are entitled to charge a reasonable fee for providing a copy of your personal information to you if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We try to respond to all legitimate requests within 30 working days. It may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You also have the right to ask us to update or amend any information that is wrong, ask us to stop sending you marketing information or even to ask us to delete any account you have set up and the associated personal information.

If you have any questions about what we do with your personal information, ask us to make any changes to your account or to make a complaint please write to us at Pheby Food Concepts Group Ltd, 66 – 68 Northgate St, Chester, CH1 2HT.

We hope we can answer any questions or resolve any problems but if you are still unhappy then you can contact the:

Information Commissioner’s Office via their web service

How Long Pheby Food Concepts Group Ltd Will Keep Your Information For?

We won’t keep your personal information for longer than required by law or for our legitimate business purposes.

The Use Of Our Service By Under 16s

Our Services are not proposed for children and are therefore only to be used by anyone aged 14 or over and those under the age of 16 should have their parents or guardians’ consent. We encourage the supervision of children’s online activities. For example, parental control tools are available online to help provide a child-friendly online environment. These tools can also prevent children from disclosing their name, address, and other personal information online without parental permission. Your child’s privacy is important to us and we are committed to safeguarding children’s personal information collected online. Users of our Service may participate in many activities without providing any personal information. However, if you’d like to participate in certain interactive features on our Service, we’ll ask you to provide us with certain information, such as your email address and age. We will not send any marketing communications to anyone who has disclosed that they are aged under 16.

Changes to our Privacy Policy

We keep our privacy policy under regular review. This privacy policy was last updated on the 2nd of April 2020. From time to time we may revise it to reflect new company initiatives, and changes in the law.

Any changes to this policy will be posted on her so that you are always informed of the latest version. You should check this policy on occasion to ensure you are content with any changes.

How To Get In Touch With Us

If you have any questions or comments about this Privacy Policy please feel free to get in touch with us. You can write to us at Pheby Food Concepts Group Ltd, 66-68 Northgate Street, Chester, CH1 2HT.

Terms & Conditions

Pheby Food Concepts Group Ltd. Terms & Conditions

Your access to and use of (“the Website”) is subject to these Terms and Conditions. You must not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website, you are fully accepting all conditions contained within our Terms and Conditions. If you do not accept these in full, you must immediately stop using our website.

Our intellectual property

All graphics, artwork, information, audio and video are copyrighted by us or an affiliate of ours. This means that while it is fine to use any of these elements for your own personal use, you may not use any of these on your own website or in any other public or commercial manner. If you wish to use any aspect of our website for these purposes, you must get our prior written consent by emailing Using any of our elements without consent may be a criminal offence or give rise to a claim for monetary damages. All of the elements outlined above, plus photographs, text, logos, trademarks, visual interface, user interface and any computer code contained on this Website is protected by copyright, patent and trademark laws, and other intellectual property rights. Again, none of the Website’s content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without prior written consent.

Changes to our website

Pheby Food Concepts Group Ltd may temporarily or permanently change or remove any part of the Website without notice. By using the Website, you confirm that Pheby Food Concepts Group Ltd will not be liable for any change or removal. We reserve the right to change these Terms and Conditions at any time. Your continued use of the Website will confirm acceptance of the Terms and Conditions at the time of your using the Website.

Your information

Any personal details which you submit to us via the Website are covered under our Privacy Policy. Any material which you post publicly on our social media channels (including, but not limited to, Facebook, Twitter and Instagram) will be considered non-confidential and non-proprietary. Pheby Food Concepts Group Ltd reserves the right to distribute any content, including text and photographs, for any of our commercial or non-commercial purposes.


We take great care with the content on the Website, but do not accept responsibility for any errors or omissions and may make changes from time to time. While we strive to ensure that all information is correct and up to date, we make no guarantees that this will be the case. All content on the Website is provided without any conditions, warranties or promises of any kind.

Our services

You must understand that consulting, mentoring and coaching is not to be used as a substitute for professional advice by legal, medical, financial, business, health and safety, food safety or other qualified professionals. You should seek independent professional guidance for legal, medical, financial, business, health and safety, food safety or other matters.  You must understand that all decisions in these areas are exclusively yours and acknowledge that your decisions and your actions regarding them are your sole responsibility.

Third-party links

We may include links to third-party websites which are controlled and maintained by companies other than Pheby Food Concepts Group Ltd. We accept no responsibility for any part of these websites.

Website access

We will do our best to make sure that our website is accessible 24/7, 365 days a year. However, if for any reason the Website is unavailable for any period or time, Pheby Food Concepts Group Ltd. will not be liable to you. Sometimes there may be unplanned issues beyond our control which could lead to a temporary suspension of the Website. When this happens, rest assured we will be working hard behind-the-scenes to get the Website back up and running as soon as possible.


You use the Website at your own risk and Pheby Food Concepts Group Ltd accepts no responsibility for any loss or damage which may be caused to you, your computer equipment or to any third party through its use. Pheby Food Concepts Group Ltd is not responsible for any loss or damage caused by the interruption of the Website’s service due to technical issues or circumstances beyond our control.

One last legal bit

Our Terms and Conditions are governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

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